We're committed to your satisfaction with every purchase. From industry-leading services to personalized support, we're dedicated to helping you buy one-of-a-kind design with peace of mind.
Shop with Confidence
In the unlikely event that you receive an item that is significantly not as described or that has been damaged in transit, we'll be happy to work with you and the seller to reach an optimal resolution.
Because many items on 1stdibs are truly unique, professional restoration is often the solution. However, every case is individually assessed by our team and network of specialists to determine the best solution in a transparent manner.
Your purchase is eligible for buyer protection if:
- The order was placed online through our secure checkout
- The item was significantly not as described, damaged in transit or never arrived
- You reported the issue within 7 calendar days of delivery date
Your purchase is not eligible for buyer protection if:
- You are returning an accurately described item, outside of the seller's stated return policy
- You elected to arrange your own shipping or pick the item up in person
Vetted Sellers, Trusted Deliveries
Our expert-led vetting process ensures only top experienced professionals sell on 1stdibs. And as long as you order through our secure checkout, your shipment will be fully insured and arrive as described, anywhere on Earth.
- The lowest price guarantee only applies to advertised prices by the same seller for the exact same item
- To qualify, contact our Customer Support team with a copy of the lower advertised price before you purchase the item. Please note, 1stdibs will determine the validity of the written price provided and whether it qualifies for price matching